Privacy Policy
Common Supply respects your privacy. This policy explains how we handle personal information when you visit commonsupply.com.au, shop at shop.commonsupply.com.au, contact us or use our services.
Information we collect
We may collect your name, email address, phone number, delivery or billing address, order details and information you provide through enquiries or catering requests. Our websites and service providers may also collect technical information such as your IP address, browser type and how you use the site.
How we use your information
We use personal information to respond to enquiries, fulfil orders, manage catering requests, provide customer support and improve our services. If you subscribe to marketing, we may send you updates and offers. You can unsubscribe at any time using the link in our emails or by contacting us.
Sharing and overseas services
We may share information with providers that help us operate our business, including website hosting, Shopify, payment processing, delivery and email services, or where required by law. Some providers may store or process information outside Australia. Their own privacy policies explain how they handle information.
Cookies and online shopping
Our websites may use cookies and similar technologies to support essential functions, remember preferences and understand site usage. You can manage cookies through your browser settings, although some features may not work without them. Purchases through our online store are also subject to Shopify’s applicable privacy information and the policies of relevant payment providers.
Keeping your information safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online system is completely secure. We keep information for as long as reasonably needed to provide our services and meet legal obligations, then take reasonable steps to delete or de-identify it.
Access, corrections and complaints
You can contact us to request access to, or correction of, your personal information, or to raise a privacy concern. We may need to verify your identity. We will consider your request and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact and policy updates
For privacy enquiries, email hello@commonsupply.com.au. We may update this policy from time to time by publishing a revised version on this page.